Return Policy

Last updated: April 2026

1. Returns

We accept returns only for defective products (e.g. print defects, damaged delivery). For non-defective personalized products, we do not offer a voluntary return.

2. Complaint deadline

Complaints must be submitted within 30 days of receiving the order.

3. How to submit a complaint

Please contact us at mappamuse.hesitant135@passmail.com and include: • order number • short defect description • clear photos of the defect

4. Resolution for valid complaints

For valid complaints, we will provide a replacement or a refund at our discretion. We do not offer direct exchanges.

5. Consumer rights

Mandatory consumer protection rights in your country of residence remain unaffected.